These collected links are utilized in my courses and contain design articles, examples, resources, and topic-based content.
“Not every project requires us to write personas. Interviews (or interviews alone) are not always the best way to collect the insights we need to understand our users. Customer journeys are not the be-all-and-end-all in visualizing a user’s experience. The tools and methods we use should differ from project to project because the specific goals and scope of each project is different.”
‘‘I always felt like I had to prove myself,’’ she said. The team’s dynamics could put her on edge. When the group met, teammates sometimes jockeyed for the leadership position or criticized one another’s ideas. There were conflicts over who was in charge and who got to represent the group in class. ‘‘People would try to show authority by speaking louder or talking over each other,’’ Rozovsky told me. ‘‘I always felt like I had to be careful not to make mistakes around them.’’
A brief 12-minute podcast about government funding of higher education.
“The U.S. Department of Education’s internal unit that handles defaulted federal student loans is in complete disarray. A chronic staffing shortage is causing borrowers and their advocates to experience unprecedented, hours-long wait times – sometimes ending in dropped calls.”
“An income-share agreement is a contract between a student and a pool of investors, whereby the investors would fund all or part of the student’s college education. In exchange, the student would remit a percentage of their income back to the investors for a period of time (typically between 10 and 30 years).”
“It is outrageous that an executive from the student loan company that has cheated students and taxpayers — and is at the center of every major industry scandal over the past decade — is now in charge of protecting borrowers’ rights.”